Privacy Policy
How we collect, use, and protect your information when you rent moving bins with Borrow Boxes.
Borrow Boxes, operated by Adept Supply LLC dba Borrow Boxes (“Borrow Boxes,” “we,” “our,” or “us”), respects your privacy and is committed to protecting your personal information.
1. Information We Collect
- Name
- Phone number
- Email address
- Delivery and pickup address
- Rental details, order selections, and scheduling information
- Communication preferences
- Any information you voluntarily provide
2. How We Use Your Information
- Provide and manage moving bin rentals
- Schedule delivery and pickup logistics
- Send confirmations, reminders, and updates
- Provide customer support
- Improve our services and website experience
- Comply with legal obligations
3. SMS Messaging
By providing your phone number and opting in, you consent to receive SMS messages from Adept Supply LLC dba Borrow Boxes related to your rental, including scheduling, delivery, pickup, and customer support.
- Order confirmations
- Delivery and pickup notifications
- Rental reminders
- Service updates
- Customer support responses
Message frequency may vary. Message and data rates may apply.
Reply STOP to unsubscribe or HELP for assistance.
Consent to receive text messages is not a condition of purchase.
4. Sharing of Information
We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may only be shared with trusted service providers as necessary to fulfill your rental.
5. Data Security
We use reasonable safeguards to protect your information.
6. Data Retention
We retain your information only as long as necessary.
7. Your Rights
- Access your personal data
- Request corrections
- Request deletion
- Opt out of SMS by replying STOP
8. Third Party Services
We may use trusted providers like CRM systems, payment processors, and scheduling tools.
9. Cookies
Our website may use cookies to improve performance.
10. Rental Agreement & Customer Responsibility
By placing an order, scheduling a rental, or using Borrow Boxes services, you agree to enter into a binding rental agreement with Adept Supply LLC dba Borrow Boxes (“Borrow Boxes”).
You agree to use all rented equipment in a safe, reasonable, and intended manner.
- You are responsible for all bins and equipment during the rental period
- Bins must be returned in the same condition they were delivered, excluding normal wear and tear
- Bins must be emptied, stacked, and accessible at the scheduled pickup time
Damage, Loss, and Cleaning Fees
- Each lost, stolen, or permanently damaged bin will be charged at $30 per bin
- Excessively dirty bins may incur additional cleaning fees
- Damage beyond normal wear may result in charges
Authorization to Charge
- Remaining balances
- Rental extensions
- Damage, loss, or cleaning fees
Access & Pickup Responsibility
You agree to provide safe access for delivery and pickup.
Limitation of Liability
- Damage to personal property
- Delays outside our control
- Indirect damages
Use of our services is at your own risk.
Agreement Acceptance
By using our services, you agree to this Privacy Policy and Rental Agreement.
11. Updates
This Privacy Policy may be updated at any time.